Shipping policy
Madrasi Market – Freshness Delivered to Your Doorstep
At Madrasi Market, we pride ourselves on providing timely and reliable delivery of fresh groceries to our customers. This Shipping Policy outlines the terms and conditions of our delivery services.
Delivery Methods
We currently offer three delivery options to suit your needs:
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Express Delivery
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Our fastest option for urgent orders.
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Delivered within a few hours (before store closing).
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Cut-off time: 30 minutes prior to closing.
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Additional delivery charge applies (calculated at checkout).
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Master Delivery (Free Same-Day Delivery)
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Delivered the same day in two convenient time slots.
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Orders must be placed at least 1 hour before the selected slot.
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Free of charge within our delivery coverage area.
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Standard Shipping
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Cost-effective option for non-urgent orders.
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Delivered within 1–2 business days.
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Additional delivery charge applies (calculated at checkout).
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Delivery Charges
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Master Delivery – Free
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Express Delivery – Charge applied at checkout
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Standard Shipping – Charge applied at checkout
Minimum Order Value
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£3.50 during launch week.
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£7.00 minimum order thereafter.
Delivery Coverage
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Services are currently available in Luton and surrounding areas.
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Expansion to additional locations across the UK will be announced in due course.
Freshness & Quality Guarantee
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All products are carefully packed to maintain quality and freshness.
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If you receive any product that is damaged or spoiled, please notify us within 24 hours of delivery for a replacement or refund.
Missed Deliveries
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If a delivery attempt is missed, one additional attempt will be made at no extra cost (subject to availability).
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For Standard Shipping, re-delivery charges may apply.
Order Tracking
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Customers will receive confirmation, dispatch, and delivery updates via WhatsApp or email.
Contact Us
For any queries regarding shipping or delivery, please contact us:
📧 support@madrasimarket.co.uk
📞 +44 7931872367